San Diego Sports Arena - Group Sales FAQs

Group Sales Frequently Asked Questions

Questions

What is your policy on refunds, exchanges, or lost tickets?
How do I pick up my tickets at the ticket office?
What are the benefits of buying group sales tickets?
How many people do we need in our group to qualify for the discount?
What is the deadline for ordering group tickets?
How do we pay for our group ticket order?
Can I fax in my group order?
Can I mail in my order?
Can I email in my group order?
How will we receive our group tickets after we order them?
If I don't have enough to make a group, can I still order tickets?
What age does a child need to be to be admitted free?
How much is parking?
When should we arrive for the show?
Is there food and drink available to purchase during the show?
Do you offer Group Meal Packages?

Answers

What is your policy on refunds, exchanges, or lost tickets?

We are sorry, but Tickets cannot be refunded, canceled or exchanged. If the event cancels or postpones a full refund is given. Lost tickets are not reissued. Top

How do I pick up my tickets at the ticket office?

Photo ID is required to pick up tickets. Ticket office hours are M-F 10 am-5pm, Sat. 10 am-3pm and 30 minutes after show time. Top

What are the benefits of buying group sales tickets?

You receive personal one-on-one service, discount tickets on select shows, no service charges per ticket, and more! Top

How many people do we need in our group to qualify for the discount?

Groups of 15-20 or more, depending on the event. Top

What is the deadline for ordering group tickets?

All group tickets must be ordered no later than 10 days before the event. Top

How do we pay for our group ticket order?

Group orders can be paid for with Visa, Mastercard, American Express, Discover Card, cash, check or money order. To charge 15 or more tickets by phone call (619) 308-4311. Top

Can I fax in my group order?

Group orders can be faxed in to Group Sales, Attn: Jennifer at the San Diego Sports Arena at 619-224-3010. Top

Can I mail in my order?

Mail in your order to: San Diego Sports Arena Group Sales, Attn: Jennifer, 3500 Sports Arena Blvd, San Diego, CA 92110 Top

Can I email in my group order?

Group orders can be emailed to the San Diego Sports Arena at: groups@sandiegoarena.com. Top

How will we receive our group tickets after we order them?

Orders taken over the phone with credit card will be mailed to you or placed at will call at your request. If you mailed your order, enclose a self-addressed stamped envelope to receive your tickets back by mail, otherwise your tickets will be placed in will call. Top

If I don't have enough to make a group, can I still order tickets?

All non-group tickets (15 or less) can be purchased through the San Diego Sports Arena Box Office or by calling Ticketmaster at 1-800-745-3000 or online at www.ticketmaster.com Top

What age does a child need to be to be admitted free?

Usually children under 24 months old are admitted free, and can sit on an adults lap. At Sesame Street Live and Dragon Tales Live, children under 12 months old are admitted free, and can sit on an adults lap. Top

How much is parking?

Parking is typically $10 per car and $20 per bus. However, parking fee may change for each event. Top

When should we arrive for the show?

Doors open one hour prior to the event, so you can arrive any time prior to or after that. Top

Is there food and drink available to purchase during the show?

Concession stands are always open during group events. Top

Do you offer Group Meal Packages?

Group Meal Packagesare available upon request - your Group Meal order can be placed at the time you order your group tickets. Group and Birthday Meals are $6.50 per person. A minimum of 15 must be ordered. Top